Your first appointment
Allow 45 to 60 minutes for your initial physiotherapy appointment. This includes time to complete your intake paperwork, so please arrive 10 minutes early to get that done before your appointment begins. The extra time is used for a proper assessment — treatment does not begin until we understand what is actually driving your symptoms.
1. Detailed health history
We start by taking a thorough history of your current complaint — when it started, what makes it better or worse, how it behaves throughout the day, and whether there have been previous episodes. We also take a broader health history covering current medications, previous injuries, surgery and relevant family history. The history frequently tells us more than the physical examination.
2. Physical examination
The examination is tailored to your presentation. For musculoskeletal complaints it will typically include joint range of motion, muscle strength testing, orthopaedic provocation tests relevant to the suspected structures, and postural assessment. For neurological symptoms — arm or leg pain, numbness or weakness — it includes reflex testing, dermatomal sensation and myotomal strength.
For neck and headache presentations, specific upper cervical orthopaedic tests are included. For vestibular presentations, positional testing for BPPV and vestibulo-ocular reflex testing are performed. For pelvic floor presentations, both external and internal assessment options are explained and offered.
3. Imaging where needed
Not every patient needs imaging. Where an X-ray will change the diagnosis or treatment plan, we have a digital X-ray suite on-site. Results are reviewed the same day and discussed as part of your report. For MRI or CT referrals, we will provide a referral for the appropriate service.
Your report of findings
At the end of the assessment we sit down with you and explain what we found — in plain language. This includes what we believe is causing your symptoms, what the examination reveals, what imaging shows if taken, and what we recommend. If we believe your case is better managed elsewhere, we will tell you and refer appropriately. No treatment begins until you understand the findings and agree to the plan.
What to bring
- Your private health fund card if you have one
- Any previous imaging — X-rays, MRI or CT — even if older
- A list of current medications
- Comfortable clothing that allows access to the area of concern
Fees, health funds and DVA
We accept all major private health funds with on-site HICAPS claiming. Please call us on (07) 5478 2333 for current fee information. DVA card holders are welcome — please mention when booking. Medicare EPC (Enhanced Primary Care) patients may be eligible for subsidised visits with a GP referral.
Finding us and parking
We are at Shop 2, 21 Smith Street, Mooloolaba QLD 4557 — in the heart of Mooloolaba. Free underground parking is available directly beneath the building. Enter from Burnett Street and follow the signage for the Smith Street building. There is no need to find street parking or walk a distance when you are already in pain.